Refund policy
Last updated: 9 April 2026
Thank you for shopping with Love to Laser. Each item is handmade with care, and many products are personalised or made to order.
Please read the policy below before placing your order.
Personalised and Custom-Made Items
Most Love to Laser products are personalised, custom-made, or made to order. This includes items made with names, wording, colours, logos, images, dates, or other custom details chosen by you.
Because these items are made specifically for you, I do not accept returns, exchanges or cancellations on personalised or custom-made items unless they arrive damaged, faulty, incorrect, or not as described.
Please check all names, spellings, dates, colours and personalisation details carefully before placing your order.
Non-Personalised Items
For eligible non-personalised items, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- unused
- in its original condition
- in its original packaging where possible
- returned with proof of purchase
Please contact me before sending anything back. Items returned without prior approval may not be accepted.
To request a return, email: info@lovetolaser.co.uk
If your return is accepted, I will send instructions for how and where to return your item.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, faulty, incorrect, or not as described, please contact me as soon as possible at: info@lovetolaser.co.uk
Please include:
- your order number
- a clear description of the issue
- clear photos of the item
- clear photos of the packaging, if the item arrived damaged
I will review the issue and do my best to make it right. This may include a replacement, repair, refund, or another suitable solution depending on the circumstances.
Spelling Mistakes and Personalisation Errors
Please enter personalisation details exactly as you would like them to appear.
If you notice a mistake after ordering, please contact me immediately. I will do my best to help if your order has not yet gone into production.
If the item has already been made using the details provided at checkout, I may not be able to offer a free replacement or refund.
If the mistake is mine, I will put it right.
Cancellations
If you need to cancel an order, please contact me as soon as possible at: info@lovetolaser.co.uk
Personalised and custom orders can usually only be cancelled before work has started. Once your order has gone into production, cancellation may not be possible.
For non-personalised items, your legal cancellation rights still apply where applicable.
Sale Items and Gift Cards
Sale items can only be returned if they are eligible non-personalised items and meet the return conditions above, or if they are faulty, damaged, incorrect, or not as described.
Gift cards cannot be returned or refunded.
Exchanges
I do not usually offer exchanges on personalised or custom-made items.
For eligible non-personalised items, the quickest option is usually to request a return and place a new order once your return has been accepted.
Return Postage
Unless the item is damaged, faulty, incorrect, or not as described, the customer is responsible for return postage costs.
I recommend using a tracked postal service, as I cannot refund items that are lost or damaged on their way back to me.
If your item is confirmed to be faulty, damaged, incorrect, or not as described, I will discuss the best solution with you.
Refunds
Once your return has been received and inspected, I will let you know whether the refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank, card provider, PayPal, Shopify Payments or other payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact me at: info@lovetolaser.co.uk
Return Address
Please contact me before returning any item.
Returns should only be sent once approved and instructed.
Love to Laser
Claremont
Sunnyside Road
Woolacombe
EX34 7DG
United Kingdom
Questions
For any questions about returns, cancellations, damaged items or your order, please contact: info@lovetolaser.co.uk