Handmade in Woolacombe, sent with care
Delivery & Postage
Every order is made with care in my North Devon workshop. Here's everything you need to know about making times, postage and tracking your parcel.
Handmade to order
Each item is carefully made or personalised before dispatch.
Tracked UK delivery
Follow your parcel's journey once it's on its way.
Free from £35
Free standard UK delivery on orders of £35 or more.
UK Delivery Options
Delivery is available across the UK. You'll see the postage options available for your order and the final amount at checkout.
| Delivery option | Price |
|---|---|
| Standard tracked — smaller orders | From £1.50 |
| Standard tracked — other orders | £2.95 |
| Express option | £5.80 |
| Free standard UK delivery Advertised for orders of £35 or more | FREE |
Postage is calculated automatically at checkout. The amount shown there is the final charge for your basket. Choosing express delivery does not change the time needed to make a personalised item.
Processing Times
Most Love to Laser products are handmade or personalised to order. Processing time is the time I need to make, finish and pack your item before it is dispatched — it is separate from the delivery journey.
Each product page shows the current processing time. If your order includes items with different processing times, the longest time will normally apply to the whole order.
Dispatch & Tracking
I usually send parcels with Royal Mail or Evri, depending on the parcel and destination. Website orders are sent using tracked services.
Once your order has been dispatched, I'll send a confirmation email with the tracking information so you can follow its journey. Carrier delivery estimates are separate from the making time and may sometimes change during busy periods.
Delivery Questions
When will I receive my order?
The full timescale is the processing time shown on your product page plus the delivery journey after dispatch. Your available postage options are shown at checkout. If you need an item for a particular date, please contact me before ordering.
Can I upgrade to express delivery?
There is an express option at checkout for £5.80 where available. Please remember that upgrading postage does not automatically speed up production of a handmade or personalised item.
My parcel is delayed or missing — what should I do?
Please contact me with your order number if the parcel is later than expected. I'll help check the tracking and investigate the delivery problem. You don't need to wait for a courier investigation before asking me for help.
What if tracking says delivered but I can't find my parcel?
First, check whether the delivery company has left a photo or safe-place details, and ask anyone else at the address if they accepted it. If you still can't locate your parcel, please get in touch and I'll look into it with you.
What if my order arrives damaged?
Please contact me as soon as possible with your order number and photos of the item and packaging if you can. I'll help put things right, in line with your consumer rights. You can also read my Refund Policy.
Need a little help? ♡
If you have a question about delivery or need something for a special occasion, please get in touch before ordering. I'd be happy to help.
Contact Me