FAQs

When will I receive my order?

Each item is handmade to order, so processing times can vary depending on the product. You can find the current processing time on each individual product page before placing your order.

Once your order has been dispatched, delivery times will depend on the shipping method selected at checkout.

What are processing times?

Processing time is the time it takes to make, personalise and prepare your order before it is posted.

If your order contains more than one item with different processing times, the longest processing time will apply to the whole order.

Do you offer free UK delivery?

Yes. Free standard UK delivery is available on orders over £20.

My order hasn’t arrived — what should I do?

Occasionally, parcels can be delayed once they are with the courier. Every effort is made to dispatch orders within the stated processing time, but delivery delays can sometimes happen after dispatch.

If your order is later than expected, please contact me and I will help you look into it.

Royal Mail and Evri may require an investigation period before a parcel can be confirmed as lost. Refunds or replacements can usually only be arranged once the courier investigation has been completed.

My order has arrived damaged — what should I do?

Please contact me as soon as possible and include clear photos of the damaged item and packaging.

I will always do my best to help. In most cases, a refund or replacement can be arranged, although in some circumstances I may need the item returned first.

How do I add personalisation details?

Please add your personalisation details in the box provided on the product page before checkout.

Enter names, wording and details exactly as you would like them to appear. Please check spelling carefully before placing your order.

Can I change my personalisation after ordering?

Please contact me as soon as possible.

Personalised orders can usually only be changed within 24 hours of ordering, as your item may already be in production after this time. I will always try to help where I can, but changes are not guaranteed once making has started.

How do I send images or logos for personalised products?

Some product pages include a file upload option where you can upload your chosen image or logo.

For the best results, please send high-quality files. SVG or DXF files are preferred where available. High-resolution PNG or JPEG files may also be accepted.

Low-quality images may not engrave or cut clearly, so I may contact you if the file is not suitable.

You can also email files linked to your order to: info@lovetolaser.co.uk

Will I receive a proof before my item is made?

For some custom or logo-based products, a digital proof may be sent before production. Please check the individual product description for details.

If you would like to request a proof, please leave a note with your order or contact me before ordering.

Can I cancel my order?

Most Love to Laser items are handmade to order and many are personalised.

Orders can usually only be cancelled within 24 hours of purchase. After this time, your order may already be in production and cancellation may not be possible.

Please contact me as soon as possible if you need help.

Can I return a personalised item?

Personalised or custom-made items usually cannot be returned unless they arrive damaged or faulty.

If there is a problem with your order, please contact me and I will do my best to help.

I made a spelling mistake — what happens now?

Please contact me straight away.

If your order has not yet gone into production, I may be able to update it. If the item has already been made, I may not be able to change or replace it free of charge, so please check all personalisation details carefully before ordering.