Returns & Refunds
Cancelling Your Order
You have 2 hours from ordering your item to cancel it. After that time I cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.
Returns Policy
I am confident that you will be happy with your purchase but in the unfortunate event that you are not,I will do my very best to make it right. If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery.
Bespoke or Personalised Products
Unless there has been an error on my part, or the item you have purchased is damaged, I cannot accept returns on 'personalised' or ‘bespoke’ items. It is vitally important that when you place your order for personalised products that you check all details, including dates, spelling, punctuation and grammar are correct as I use a copy and paste function for the personalisation.
Simply email me at info@lovetolaser.co.uk indicating which item(s), the order number, your reason for returning the item(s), and whether you are seeking a replacement or refund.
If the item is returnable under our returns policy terms and conditions, we will issue you with a returns address and a Returns Reference. You must obtain a Returns Reference before sending anything back to process your return.
For item(s) returned with the appropriate Returns Reference and in accordance with these terms and conditions, a refund or replacement will be processed within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase.
Returns Postage
You have a duty of care for the products you would like to return in order for a refund to be given. The item is your responsibility until it reaches me.
For your own protection, I recommend that you send the parcel back using a delivery service that tracks the parcel and that insures you for the value of the goods as I cannot be held responsible for items damaged or lost in the post.
I would suggest you obtain proof of postage when returning items. This can be done in the form of a receipt which will be given to you on request at your local post office.
In the event of an item being lost on its way back to me, the proof of postage will be required in order for a refund to be actioned.
The costs of returning goods will be paid by you (unless the item is damaged). If the item is damaged, I will refund the returns postage cost as well as the relevant initial postage charge (if any).
Damaged/Faulty Goods
Please check your goods immediately on delivery. If items do arrive damaged/faulty please contact me within 5 days of delivery. If you do not inform me within 5 days, then I will not accept liability for items said to be damaged/faulty on delivery.